Privacy Policy 7games – Member Personal Data Protection

1 Information We Collect

To provide a secure, efficient, and regulatory-compliant online casino service, 7games collects certain categories of information from members. This data collection is carried out transparently and only where a legitimate need exists.

2 How We Use Your Data

Every piece of data collected by 7games is used for a specific, disclosed purpose. We do not use your data for any purpose unrelated to the provision of this platform's services.

• Account Management: Creating, verifying, and maintaining your member account securely.
• Payment Processing: Processing all deposits and withdrawals accurately and securely through legitimate payment channels.
• KYC Verification: Meeting Know Your Customer (KYC) and anti-money laundering (AML) requirements as mandated.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity in real time.
• Customer Support: Resolving enquiries, complaints, and disputes efficiently based on your account records.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide timely assistance.
• Internal Marketing: Sending you relevant promotional offers through the channels you have opted in to receive.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the overall user experience.

You may opt out of marketing communications at any time by contacting our support team. This choice will not affect the core services you receive.

3 Legal Basis for Processing

7games processes your personal data on valid legal grounds. Depending on the type of data and its intended use, we rely on the following bases:

• Contract Performance: Processing required to provide the services you have requested, including account management and payment processing.
• Legal Obligations: Processing required to comply with regulatory requirements such as KYC, AML, and transaction reporting.
• Legitimate Interests: Processing for platform security, fraud prevention, and service improvement purposes.
• Consent: For marketing communications and non-essential cookie usage, we rely on your explicit consent, which may be withdrawn at any time.

4 Data Sharing with Third Parties

7games does not sell your personal data. In limited circumstances, we may share your data with trusted third parties only when necessary and with adequate safeguards in place:

• Payment Providers: Required transaction information is shared with licensed payment processors to facilitate deposits and withdrawals.
• Game Providers: Required game session data is shared with game software providers to deliver a seamless gaming experience.
• Identity Verification Providers: KYC documents are shared with licensed and trusted identity verification services.
• Authority: Data is shared with law enforcement agencies or regulatory bodies when required by law or court order.

5 Cookies & Tracking Technologies

7games uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly. This includes login session cookies and security settings. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and login information for ease of use.
• Performance Cookies: Collecting anonymised statistical data on how you use the platform to help us improve it.
• Marketing Cookies: Used to display relevant promotions. These cookies are only activated with your consent.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the 7games platform.

6 Your Rights Over Your Personal Data

As a 7games member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the 7games support team via live chat. Your request will be processed within 7 working days. For more complex cases, we may require up to 30 days and will notify you of any delays.

7 Data Security Measures

The security of your data is 7games' top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:

• Data Encryption in Transit: All communications between your device and our servers are protected with TLS 1.3 protocol and SSL 256-bit encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption.
• Multi-Factor Access Control: Access to 7games internal systems requires multi-factor authentication and role-based access controls.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.
• 24/7 Monitoring: Our threat detection system monitors for suspicious activity around the clock and responds automatically to identified threats.

8 Data Retention & Deletion

7games retains your personal data for as long as your account is active or as long as needed to provide services to you. After account closure, data retention periods are as follows:

• Financial Transaction Records: Retained for a minimum of 7 years as required by financial and anti-money laundering regulations.
• KYC Documents: Retained for a minimum of 5 years after account closure for compliance purposes.
• Game Activity Logs: Retained for 3 years for dispute resolution and auditing purposes.
• Communication Data: Retained for 2 years for customer support and reference purposes.
• Marketing Data: Deleted within 90 days after you withdraw consent or close your account.

Once the relevant retention period has ended, your data will be securely deleted or permanently anonymised using industry-standard methods.

9 Children's Privacy

The 7games platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Parents and guardians concerned about children accessing online gambling platforms are encouraged to use parental control software and to have open conversations with their children about the risks of underage gambling.

10 Changes to the Privacy Policy

7games reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform at your next login.
• For particularly significant changes, we may actively seek your renewed consent.

We encourage you to review this Privacy Policy page periodically. Your continued use of the 7games platform after any amendments take effect will be considered your acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints about how 7games handles your personal data, we welcome you to reach out to us. Our privacy team is ready to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] (response within 1–2 business days).

For data rights requests (access, correction, deletion, etc.), please clearly state the type of request and include your account number to expedite the process. All requests will receive a response within 7 business days.